Communication Skills

Target Audience: Physicians that serve as medical managers in the community Objectives: The objective of this course is to improve doctor-patient communication skills, in humanistic, ethical and medical-legal situations. Course Description: Participants encounter simulated patients (actors) or their immediate family in scenarios focusing on how to communicate with challenging patients.  This includes scenarios such as the Aggressive patient, or the patient that is unsatisfied with the doctor's performance. Colleagues and debriefing facilitators observe the encounters through one-way glass panels, and audiovisual recordings are made for the debriefing sessions. On completion of the encounter, the participant receives feedback from the simulated patient, colleagues and debriefing facilitators and the recorded encounter is watched and discussed in the debriefing session.