Communication Skills for Nursing Practitioners

Target Population: Nursing practitioners Objectives: The objective of this course is to develop effective communication skills when dealing with patients and their families, and discuss medico legal issues in patient care. Course Description: Participants encounter simulated patients (actors) or their immediate family in scenarios focusing on complicated medical conditions, crisis management of the patient and his/her family and how to deliver bad news.  Colleagues and debriefing facilitators observe the encounters through one-way glass panels, and audiovisual recordings are made for the debriefing sessions.  On completion of the encounter, the participant receives feedback from the simulated patient, colleagues and debriefing facilitators and the recorded encounter is watched and discussed in the debriefing session.